Why buy from Allianz Global Assistance?

AGA Service Company, d/b/a Allianz Global Assistance, is a unit of Allianz, one of the world’s largest insurance and financial services companies. For more than 20 years, the company has been insuring and assisting travelers around the world from its headquarters in Richmond, Virginia. The company employs more than 900 people and partners with travel agencies and travel suppliers to help protect the travel investments and personal health of millions of individuals and families each year.

Part of the Allianz Global Assistance Group, the company is one of the world’s largest travel insurance and assistance providers, offering travel protection products and services to organizations in the travel, health care, and financial service industries.

AGA Service Company is the licensed producer and administrator of Allianz Travel Insurance branded insurance products available to U.S. residents. Insurance coverage is underwritten by BCS Insurance Company (OH, Administrative Office: Oakbrook Terrace, IL), rated “A-“ (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: Richmond, VA), rated “A” (Excellent) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on the insured’s state. Allianz Global Assistance and Allianz Travel Insurance are brands ofAGA Service Company. AGA Service Company is the licensed producer and administrator of this plan and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage because of the affiliation between AGA Service Company and Jefferson Insurance Company.

PLEASE BE ADVISED: This optional coverage may duplicate coverage already provided by your personal auto insurance policy, homeowner’s insurance policy, personal liability insurance policy or other source of coverage. This insurance is not required to purchase any other products/services. Unless separately licensed, travel retailer employees are not qualified/authorized to answer technical questions about coverage details or evaluate your existing coverage. Plan may not be available in all jurisdictions. Additionally:

California Residents: This plan contains disability insurance benefits or health insurance benefits, or both, that only apply during the covered trip. You may have coverage from other sources that already provides you with these benefits. You should review your existing policies. If you have any questions about your current coverage, call your insurer or health plan. We are doing business in California as Allianz Global Assistance Insurance Agency, License # 0B01400.

Florida Residents: The benefits of the Policy providing your coverage are governed primarily by the law of a state other than Florida.

New York Residents: The licensed producer represents the insurer for purposes of the sale. Compensation paid to the producer may depend on the policy selected, or the producer’s expenses, volume of business, or profitability. The purchaser may request and obtain information about the producer’s compensation, except as otherwise provided by law.

Utah Residents: We are doing business in Utah as Allianz Global Assistance Insurance Agency.

Insurance coverage is underwritten by BCS Insurance Company (OH, Administrative Office: Oakbrook Terrace, IL), rated “A-” (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: Richmond, VA), rated “A” (Excellent) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on the insured’s state. Allianz Global Assistance and Allianz Travel Insurance are brands of AGA Service Company. AGA Service Company is the licensed producer and administrator of this plan and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage because of the affiliation between AGA Service Company and Jefferson Insurance Company.

Terms, Conditions & Exclusions Apply.


General Information


Address
  • Allianz Global Assistance
  • 9950 Maryland Drive
  • Richmond, VA 23233
  • United States
  • Telephone: 866-884-3556
  • Fax: 800-346-9265

Claims


Contact By Telephone
  • Customer Service Number: 866-884-3556
  • Hours of Operation:
    Everyday, 24 hours per day

  • Claims Filing Number: 800-334-7525
  • Claims Hours of Operation:
    Weekdays, 8:00am - 8:00pm EST

Emergency Assistance Numbers
  • 24 Hour Emergency Assistance Numbers:
  • Inside USA 800-654-1908 (toll free)
  • Outside USA 804-281-5700 (collect call)
Contact By Email & Mail
  • Email: claimsinquiry@allianzassitance.com
  • Fax: Allianz Global Assistance has not provided a fax number for claims.
  • Mail to:
  • Allianz Global Assistance
    P.O. Box 72031
    Richmond
    Virginia
    23255