Contact By Telephone
  • Customer Service Number: 855-327-1474 or 630-694-9823
  • Hours of Operation:
    Weekdays, 9:00am - 8:00pm EST

  • Claims Filing Number: 855-327-1473 or 630-694-9822
  • Claims Hours of Operation:
    Weekdays, 9:00am - 8:00pm EST

Emergency Assistance
  • 24 Hour Emergency Assistance Numbers:
  • Inside USA 855-327-1473 (toll free)
  • Outside USA 630-694-9822 (collect call)
Contact By Email & Mail
  • Mail to:
  • AXA Assistance USA
    PO Box 260337
    Florida 33126
Provider Website

General Information

  • AXA Assistance USA
  • 122 S. Michigan Ave. Suite 1100
  • Chicago, IL 60603
  • United States

Why buy from AXA Assistance USA?

AXA Assistance USA is part of the AXA Group, one of the world’s largest financial companies servicing over 95 million people worldwide. With over 50 years of experience in the travel insurance industry and over 30 multi-lingual centers worldwide, AXA Assistance USA has the expertise and resources needed to provide quality protection for travelers. AXA Assistance offers 3 plans to provide different levels of coverage to fit travelers’ needs. Plans are underwritten by American Modern Home Insurance Company.

Every day AXA Assistance responds to a wide range of requests with solutions that reflect the local culture and language. With more than 50 years of experience, the organization has developed thousands of resources and relationships, enabling it to support client needs quickly and effectively. Whether it’s rescuing climbers from Mt. Fuji or getting tickets to Katy Perry's California Dreams Tour, AXA Assistance is ready to respond with high quality solutions.

In 2014, AXA Assistance responded to customer needs around the globe. The organization:

  • Handled 9.4 million claims
  • Employed 7,520 people in 33 countries
  • Marketed products in more than 70 countries
  • Conducted business in more than 200 countries
  • Earned worldwide revenue of $1.54 Billion