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AXA Assistance USA is part of the AXA Group, one of the world’s largest financial companies servicing over 95 million people worldwide and over 50 years of experience in the travel insurance industy. With a global network of over 7,000 employees in 33 multi-lingual centers worldwide, AXA Assistance USA has the expertise and resources needed to provide quality protection for travelers. AXA Assistance USA offers 3 plans to provide different levels of coverage to fit travelers’ needs. Plans are underwritten by American Modern Home Insurance Company.

Every day AXA Assistance responds to a wide range of medical and travel requests with solutions that incorporate the traveler’s requirements as well as local culture and language. With more than 50 years of experience, the organization has developed thousands of resources and relationships, enabling it to support client needs quickly and effectively. Whether it’s coordinating a medical evacuation to a higher level of care or securing the hottest concert tickets, AXA Assistance is ready to respond with high quality solutions.


AXA Assistance USA Silver

The Silver plan is the most economical of the three plans offered by AXA Assistance USA. This plan provides protection for your basic travel needs for a trip cost up to $10,000. Coverages offered include: Trip Cancellation and Trip Interruption, Baggage Protection, Travel Delay, Medical, Optional Rental Car Collision, Optional Pre-Existing Conditions Waiver, Cancel for Work Reason Option.

Plan Details

AXA Assistance USA Gold

The AXA Gold is a more inclusive program offering the base benefits noted under the Silver plan, but for trip costs up to $20,000. Enhanced benefits under this program include: Coverage for a penalty or change fee charged by the airline up to $100 if you have to change your travel dates for reasons listed within the policy; additional Trip Delay benefits such as coverage for Childcare expenses and Pet Boarding Fees in the event you’re delayed on your return trip home; and coverage in the event Inclement Weather prevents you from participating in planned golf or ski activities.

Plan Details

AXA Assistance USA Platinum

The AXA Platinum plan offers the most comprehensive coverage with all the benefits noted in the Gold and Silver plans for trip costs up to $30,000. Enhanced benefits on this plan include: Pre-Existing Conditions Waiver included when the policy is purchased within 14 days of your Initial Trip Payment Date; rental or replacement cost coverage if your Business or Sports Equipment is damaged, lost, stolen or delayed by a Common Carrier; Event Ticket Cancellation in the event you are unable to attend a ticketed event due to a reason listed within the policy.

Plan Details


Claims


Contact By Telephone
  • Customer Service Number: 855-327-1474 or 630-694-9823
  • Hours of Operation:
    Weekdays, 9:00am - 8:00pm EST

  • Claims Filing Number: 855-327-1473 or 630-694-9822
  • Claims Hours of Operation:
    Weekdays, 9:00am - 8:00pm EST

Emergency Assistance
  • 24 Hour Emergency Assistance Numbers:
  • Inside USA 855-327-1473 (toll free)
  • Outside USA 630-694-9822 (collect call)
Contact By Email & Mail
  • Mail to:
  • AXA Assistance USA
    PO Box 260337
    Miami
    Florida 33126
Provider Website

General Information


Address
  • AXA Assistance USA
  • 122 S. Michigan Ave. Suite 1100
  • Chicago, IL 60603
  • United States

Why buy from AXA Assistance USA?

AXA Assistance USA is part of the AXA Group, one of the world’s largest financial companies servicing over 95 million people worldwide. With over 50 years of experience in the travel insurance industry and over 30 multi-lingual centers worldwide, AXA Assistance USA has the expertise and resources needed to provide quality protection for travelers. AXA Assistance offers 3 plans to provide different levels of coverage to fit travelers’ needs. Plans are underwritten by American Modern Home Insurance Company.

Every day AXA Assistance responds to a wide range of requests with solutions that reflect the local culture and language. With more than 50 years of experience, the organization has developed thousands of resources and relationships, enabling it to support client needs quickly and effectively. Whether it’s rescuing climbers from Mt. Fuji or getting tickets to Katy Perry's California Dreams Tour, AXA Assistance is ready to respond with high quality solutions.

In 2014, AXA Assistance responded to customer needs around the globe. The organization:

  • Handled 9.4 million claims
  • Employed 7,520 people in 33 countries
  • Marketed products in more than 70 countries
  • Conducted business in more than 200 countries
  • Earned worldwide revenue of $1.54 Billion